Refund policy

Return & Refund Policy

We want you to love your experience with Sorelle® If you’re not satisfied with your order, we’ve got you covered.

✅ 30-Day Satisfaction Guarantee

You have 30 days from the date of delivery to request a return or refund.

✅ Eligibility

To qualify for a refund:

  • Your item must be in its original packaging, or

  • You must provide a brief reason the product didn’t work for you (results guarantee)

We do not require you to return opened or used product in most cases — just contact us and we’ll take care of you.

✅ How to Request a Refund

  • Your name

  • Order number

  • Reason for return or refund

Our team will respond within 24–48 hours.

✅ Refund Process

Once your refund is approved:

  • Refunds are issued to your original payment method

  • Please allow 3–7 business days for processing depending on your bank

✅ Exchanges

If your product arrives damaged or incorrect, we’ll replace it at no cost and with free shipping.

✅ Shipping Costs

Original shipping fees (if any) are non-refundable. Return shipping is not required unless specified by our team.